Refund Policy

Last updated: 10 September 2026

1. Our approach

We don't lock businesses into long contracts, and we'd rather earn a renewal than enforce one. This policy explains how refunds and cancellations work across the different types of work we do — one-off projects and ongoing, month-to-month services.

2. One-off project work (websites, branding)

For one-off work such as a website build or a branding package:

• Any deposit or upfront payment secures your place in our schedule and covers planning, design, and early-stage work — this is non-refundable once work has started.
• If you cancel a project partway through, you'll be invoiced for the work completed up to that point, calculated against the agreed price and milestones.
• If we're unable to deliver the agreed work through a fault on our side, we'll offer a refund for any paid but undelivered portion of the project.

3. Ongoing services (SEO, Google Ads, Meta Ads)

Ongoing services are billed in advance for each monthly period and run month-to-month with no lock-in contract:

• You can cancel at any time by giving notice as set out in your agreement; the service continues until the end of the period already paid for.
• We don't offer refunds for time and work already delivered within a paid period, since the management, strategy, and reporting work has already taken place.
• If a payment was taken in error (for example, after a cancellation was already confirmed), we'll refund it in full.

4. Advertising spend

Money spent directly with Google, Meta, or another advertising platform is separate from our management fee and is not refundable by us — any billing issues with ad spend itself need to be raised with that platform directly. Our own management fee for running those campaigns is covered by sections 2 and 3 above, depending on how it was billed.

5. Results are not guaranteed

We work hard to deliver good outcomes, but search rankings, ad performance, and sales depend on many factors outside our control — a refund request based solely on results not meeting expectations isn't automatically granted, though we'd always rather talk it through and put things right where we can.

6. How to request a refund

Email contact@fastpayscrbltd.com with your name, the service in question, and the reason for your request. We aim to respond within a few working days and, where a refund is due, process it back to your original payment method.

7. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last revised.